Troubleshooting: accessing your accounts

Lost your on-line banking identifier or password, or been blocked from accessing your accounts?

Has your password been cancelled?

You know your identifier and password, but the password has been blocked

You can unblock it as long as you have saved a phone number in your personal details.

Unblock access to your accounts

Need to contact us by phone?

If you're having difficulties, you can contact our teams via the Assistance and useful numbers page.